Shipping Policy

Shipping Policy — TESSGEAR

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Most orders are processed and dispatched within 2–3 business days.
Some personalized or custom items may require 3–5 business days to be prepared before shipping.

WHICH CARRIER DO YOU USE?

We ship with major carriers including USPS, UPS, DHL, and other local partners depending on destination.
For international orders, the package will be handled by your country’s postal service once it arrives.

HOW LONG DOES IT TAKE TO ARRIVE?

Transit times vary based on location. Estimated delivery times are:

  • USA: 3–8 business days

  • Canada: 4–10 business days

  • Europe: 7–12 business days

  • Australia / NZ: 8–15 business days

  • Rest of World: 8–20 business days

Note: International delivery may take longer due to customs processing and local carrier delays.

Please check your local courier for updates regarding possible transport impacts.

I DIDN’T RECEIVE MY ORDER

If your package has not arrived within the expected timeframe,
please contact us at support@tessgear.com with your order number + full name.
We will investigate and help locate your package.

WHAT ABOUT CUSTOM FEES / IMPORT TAXES?

International shipments may be subject to duties, VAT, and/or customs fees when entering your country.
These fees are not included in your purchase price and are the responsibility of the recipient.

We recommend contacting your local customs office for more information before placing an order.
If customs fees are applied, they must be paid by the recipient.

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We begin processing orders as quickly as possible.
If you need to cancel or change your order, please email us immediately.

Orders canceled within 18 hours may be eligible for cancellation.
After production begins, cancellation is not guaranteed.

Because most items are made to order, once production begins,
we cannot resell customized pieces — therefore cancellation may not be possible.

MY ITEM IS DAMAGED / INCORRECT — WHAT DO I DO?

If you received a damaged, defective, or incorrect item, please contact us right away.
Include photos of the issue and your order details.

We will arrange for a replacement/remake at no additional cost.

Do not return anything without contacting our support team first.

CAN I REMAKE MY PURCHASE?

If there is an issue with your order, we are happy to help.
For remake requests, please reach out to support@tessgear.com with photos and your order details.
We offer a 30-day remake policy for eligible situations.

MY ITEM LOOKS DIFFERENT THAN THE ONLINE LISTING

Due to variations in screen settings and the handcrafted nature of some items,
there may be slight differences in color or finish.
If you believe your item differs significantly from what was shown online,
please contact us with photos and your order number so we can assist you.

Thank you for choosing TESSGEAR!
If you have any questions, please reach us at:
📩 support@tessgear.com