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FAQ
How do I place an order?
Simply choose your favorite item, select any customization options (if available), and click “Add to Cart.” Then proceed to checkout and complete your purchase securely.
What payment methods do you accept?
We accept all major payment options, including:
Visa
Mastercard
American Express
Discover
PayPal
Shop Pay / Apple Pay / Google Pay (if enabled)
Is my payment information secure?
Yes. All transactions are processed using industry-standard encryption through trusted payment gateways. Your card information is never stored on our servers.
Do you offer order confirmation?
Yes! You’ll receive an email confirmation immediately after your order is placed.
If you don’t see it, please check your spam or promotions folder.
How long does processing take?
Most jewelry items require 2–4 business days to craft before shipping.
Customized pieces may take slightly longer.
When will my order arrive?
Once shipped, delivery typically takes:
USA: 2–8 business days
International: 7–14 business days
(Shipping speed may vary by carrier/holiday seasons.)
How do I track my order?
You’ll receive a tracking number by email as soon as your order ships.
You can track it online any time.
Do you offer gift packaging?
Yes! Many of our products include elegant gift-ready packaging — perfect for birthdays, anniversaries, or meaningful surprises.
What is your return/refund policy?
We offer 14-day returns on most items.
If you receive a defective or incorrect product, please contact us and we’ll make it right.
Do you ship internationally?
Yes — we ship worldwide! Shipping times vary by location.
How do I contact customer support?
You can reach us anytime via email:
📩 support@tessgear.com
We usually reply within 24 hours.
